FAQ’s

a dose of really good answers!

WHEN DOES MY HOSTING ACTUALLY START, IF I CHOOSE TO HOST WITH BLU?

If you choose to host with BLU, your hosting starts on the date you receive your website links from BLU. This means one year from that date, you will be billed the yearly $100.00 fee to host with BLU if you purchase a $50.00 or $100.00 website.

IF I CHOOSE TO HOST WITH BLU, WHAT DOES MY PACKAGE INCLUDE?

6 GIGS of webspace and unlimited bandwidth.

Unlimited email accounts and 5 parked domains and 5 add-on domains.

Our hosting accounts do support the installation of WordPress blogs. WordPress installation can be easily installed using the fantastico application which can be found in the cPanel fo your site.

PLEASE NOTE: We do not offer SSL certificates.

 

DO YOU OFFER PHONE SUPPORT?

We provide unlimited support via email or live chat for all our customers.  Live chat is Monday through Friday from 9 am to 6 pm MST.  We do not offer telephone support. We do our best to respond to every email within just a few hours of receiving it. All of our emails are answered by a knowledgeable member of our staff and more often then not by the developers and designers of our product itself! NOTE: If there is an emergency case and you request a phone call, we will make that happen. 

BLUDOMAIN HOURS:

BLUDOMAIN is open Monday through Friday. Our hours are 9 AM to 5 PM MST.

WHERE IS BLUDOMAIN LOCATED?

Denver, Colorado!

WHAT SITES HAVE VIDEO ON THE HOMEPAGE?

Avery and Aiden, Emanual and Flynn, Dylan, Mila Brae and Seth allow you to have video on the homepage. 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

Our websites are billed through PayPal. There are two options: you can use your PayPal account or if you do not have a PayPal account, you can pay via the credit card of your choice. If these two options do not work for you, then we do accept checks for emergency cases. 

WHEN CAN I EXPECT MY WEBSITE?

All purchases made before 2:30 PM MST, Monday through Friday will be delivered by 11:59 PM MST the same day. Purchases after 2:30 PM MST will be delivered the following day. 

WHAT IS THE DIFFERENCE BETWEEN A HOSTING COMPANY AND A DOMAIN REGISTRAR?

The hosting company provides space on its server for your website files, emails, FTP and more. The domain registrar is the company you bought your domain from. Our domain is bludomain.com! Some companies offer you both of these services. You need both of these services for your site to be live on the web.

DO YOU HAVE RECURRING FEES FOR YOUR TEMPLATES?

All of our templates are a one time fee.

If you choose to host elsewhere, our hosting elsewhere fee is a one time fee

If you choose to host with BLU, our hosting fee is an annual fee

If you buy a domain via BLU, your domain fee is an annual fee We have NO monthly fees

ARE THERE HOSTING COMPANIES THAT ARE NOT COMPATIBLE WITH YOUR PRODUCT?

Unfortunately, at this time Yahoo and Earthlink are not compatible with our product. 

IF I CHOOSE TO HOST WITH YOU, DO I GET EMAIL ACCOUNTS?

Yes, you will receive unlimited email accounts.

WHAT IS A DUAL PORTAL?

A dual portal allows you to edit two of the same websites from the same admin.

IMPORTANT NOTE: If you need each portal to have a separate domain then a dual portal will NOT work. We suggest you purchase 2 separate sites and not opt for the dual portal option.

WHAT TYPE OF VIDEO IS COMPATIBLE WITH YOUR WEBSITES?

Our sites support .flv, .mov and .wmv video formats. Because .flv is native to flash it plays inside the site with our built in player. 

Our newer sites support vimeo and youtube and animoto and any other video service that provides an HTML snippet for video embedding.

I DON'T HAVE A DOMAIN, CAN YOU PURCHASE ONE FOR ME?

Yes, we can purchase a domain for you, if it's available. Our domain fee is $15.00 a year. 

I ALREADY HAVE A DOMAIN WITH ANOTHER COMPANY, CAN I CONTINUE USING IT?

Yes, if you own your domain then you can continue to use it. When you request to go live with your new BLU site, our hosting department will give you two name servers to give to your domain registrar! It's really that simple! 

CAN I ADD THE VIDEO, DUAL PORTAL, HTML or MOBILE ADD-ON AT A LATER TIME?

Yes, you can add any of these on at checkout or in the future.

WHAT ARE THE MAIN DIFFERENCES IN THE $50.00 AND $100.00 SITES?

The main difference is the amount of buttons you can have on the main menu.  The $50.00 sites are just smaller websites (content wise)

WILL I BE ABLE TO UPDATE MY NEW WEBSITE WITH BLU? THIS ANSWER IS FOR EVERYONE WHETHER YOU CHOOSE TO HOST WITH BLU OR HOST ELSEWHERE!

Yes, our product is extremely easy to use, our admin will allow you to upload and edit your own photos, text, colors, video, music, navigation button names and much more!

IF I WANT TO CHANGE THE FONT, HOW CAN I DO THIS?

Our websites do not allow you to modify the font within your admin. However, we would be happy to do this for you. Our fee is $20.00 per font change.

PLEASE NOTE:

  1. You will be asked to send us the font in a .ttf or .otf format. The font will be applied to all text used within the site, this includes the navigation menu and section headers.
  2. We do not recommend scripty or decorative fonts as they are not legible on a flash site. Additionally they tend to cause text shifting and misalignment.
  3. Our flash websites support foreign characters in text sections only where the text editor is used. Unfortunately we can't support foreign languages for any other text elements due to font embedding issues.

DO YOU OFFER CUSTOM DESIGN?

No, at this time we do not offer custom design. 

DO YOU OFFER REFUNDS?

Once your website is built out on our end, then we do not offer refunds or exchanges.

WHEN I PURCHASE A WEBSITE BY BLU, DO I RECEIVE THE .FLA OR SOURCE FILES?

The flash code for our websites is proprietary, and is not available for any of our websites. 

IF I UPGRADE TO A NEW SITE BY BLU, HOW SHOULD I DO THIS?

First, we love your continued love for BLU! If you wish to upgrade your website with BLU, you will just order a site off of our website. At this time we offer no VIP rates due to our websites being sold at an unbelievable price!

Once you request to go live with your new site, our team will put your existing website by BLU in a temporary folder on your server. This allows you to use your current website at a future date.

DO YOU OFFER BLOGS?

At this time we offer a MINI BLOG. However, you can name a button on your NEW BLU site "blog" and externally link out to a 3rd party company.

CAN YOU STILL EDIT YOUR WEBSITE ONCE YOU GO LIVE?

Yes, once you go live you'll continue to edit your website via the same admin as you do now! You will never need BLU again!

ARE YOUR FLASH WEBSITES SEARCH ENGINE FRIENDLY?

Yes, our sites have search engine optimization built into them, along with an area in the admin for you to maintain the meta tags used by search engines.

ARE YOUR WEBSITES COMPATIBLE ON A MAC OR PC?

Yes, you can view and edit your website by BLU on a MAC or PC.

WHAT ROYALTY FREE MUSIC COMPANIES DO YOU RECOMMEND?

  1. Earcandydigital.com
  2. Freeplaymusic.com
  3. Truetoneproductions.com
  4. Musicbakery.com
  5. Brokenjoeyrecords.com
  6. Triplescoopmusic.com

WHAT FORMAT DO I NEED TO UPLOAD MUSIC?

Our websites require .mp3 files

NOTE: iTUNES songs aren't .mp3 formatted, they are AAC.

HOW LONG DOES IT TAKE TO GET YOUR WEBSITE LIVE?

Monday through Friday you can request to take your website live. If you request this by 2:30 PM MST, your site will be live by 11:59 PM MST the same night!

WHAT STAT COMPANIES DO YOU RECOMMEND?

Google Analytics as they are free and offer a good product.

HOW MANY CLIENTS CAN YOU HAVE IN THE PROOFING SECTION AT ONE TIME?

We do not limit the number of clients you can have at one time. The only limitation would be the amount of webspace your hosting company provides you.

HOW MANY IMAGES CAN I UPLOAD TO A SINGLE GALLERY OR A PROOFING GALLERY?

We do not limit the number of images you can upload to the galleries, however for optimal performance, we recommend not uploading more than 200 - 250 images to a single gallery.

CAN I ADD A FEATURE OR MIX AND MATCH FEATURES FROM DIFFERENT WEBSITES YOU OFFER?

Sorry, unfortunately this is not possible. Each of our websites is built out custom and is unique to the features it offers.

DO I HAVE TO USE ALL THE SECTIONS ON YOUR WEBSITES?

No, if you do not wish to use a particular section you can simply mark it invisible.

NOTE: a section you can't make invisible is the homepage

HOW DO I PROTECT MY IMAGES FROM THEFT?

We have disabled the right click menu on our sites to prevent people from being able to steal them. However, there are still other 3rd party screen capture products available, which we have no way to protect against these products. The only way to protect your images from theft on the internet is to watermark them.

I JUST PURCHASED A WEBSITE AND DOMAIN FROM BLU AND MY SITE IS LIVE ON THE INTERNET?

When you register a NEW domain through us, it automatically gets configured to point to your site. This gives you a head-start with the search engines. If you do not want people to access the site you can just make the splash page links invisible. You can still view the site at yourdomain/index2.php. For example: bludomain.com/index2.php

ARE SOME OF YOUR WEBSITES FASTER THAN OTHERS?

Yes, full screen sites will inevitably take longer to load because the images are larger. The larger the image or file size, the longer it takes to load. You have complete control of this, by optimizing your files by using the Save for Web feature in PhotoShop.

This is our best recommendation.Performance is dictated by the size of the images that are loaded onto the website. The computer and internet connection where a person is viewing the site will also have an effect.

I WANT A WEBSITE, HOW DO I GET STARTED?

  1. Choose a website from our $50.00 or $100.00 section.
  2. Once you choose a site, click the buy it button next to the site you wish. You will have the option to pay via credit card or Pay Pal.
  3. Once your purchase is placed, your site will be delivered within 24 hours! Purchases that are fully completed by 2:30 PM MST (Mon-Fri) will be delivered via email by 11:59 PM MST that same night (if you host elsewhere,
    it is considered completed when we have all of your hosting information from a questionnaire that we will send you). 
  4. You can work on your website at your own pace, from any computer and any browser on the internet.
  5. When you are ready to launch your new website by BLU, you will submit a request to go live and within 24 hours your site will be up and running. Our hours of operation are Monday through Friday. If you request to go live after 2:30 MST on Friday, you will be live on Monday.

NOTE: You have full control of editing your site, colors, photographs, music, logo, text, menu buttons, section titles and more! Once you request to go live, you will have the same control of editing your new website by BLU whether you host with BLU or another company!

DO YOU OFFER HTML5/HTML WEBSITES?

Yes, if you look under our WEBSITE category and click on the HTML button - this lists all of the websites that we offer in HTML5/ HTML.  We have 22 HTML sites at this time.  Ten of these are 100% HTML.  These include:  Bentley, Emmett, Mason, Dylan, Mila Brae, Seth, Elsa, Bree, Hennessy and Lucas.

 

WHAT IF I WISH TO MOVE MY WEBSITE TO ANOTHER HOSTING COMPANY IN THE FUTURE?

We would be happy to do this for you.  We charge $60.00 for this service.