FAQ’s

If you choose to host with BLU, your hosting starts on the date you receive your website links from BLU. This means one year from that date, you will be billed the yearly $100.00 fee to host with BLU if you buy a $100.00 website or you will be billed the yearly $50.00 fee to host with BLU If you buy a $50.00 website. 

BLUDOMAIN is open Monday through Friday. Our hours are 9 AM to 5 PM MST.

Denver, Colorado!

Our websites are billed through PayPal. There are two options: you can use your PayPal account or if you do not have a PayPal account, you can pay via the credit card of your choice. If these two options do not work for you, then we do accept checks for emergency cases. 

We provide unlimited support via email for all our customers. We do not offer telephone support. We do our best to respond to every email within just a few hours of receiving it. All of our emails are answered by a knowledgeable member of our staff and more often then not by the developers and designers of our product itself! NOTE: If there is an emergency case and you request a phone call, we will make that happen. 

All purchases made before 2:30 PM MST, Monday through Friday will be delivered by 11:59 PM MST the same day. Purchases after 2:30 PM MST will be delivered the following day. 

The hosting company provides space on its server for your website files, emails, FTP and more. The domain registrar is the company you bought your domain from. Our domain is bludomain.com! Some companies offer you both of these services. You need both of these services for your site to be live on the web.

All of our templates are a one time fee.

If you choose to host elsewhere, our hosting elsewhere fee is a one time fee

If you choose to host with BLU, our hosting fee is an annual fee

If you buy a domain via BLU, your domain fee is an annual fee We have NO monthly fees

Unfortunately, at this time Yahoo and Earthlink are not compatible with our product. 

6 GIGS of webspace Unlimited bandwidth

Unlimited email account 5 parked domains and 5 add-on domains

Our hosting accounts do support the installation of wordpress blogs.It can be easily installed using the fantastico application which can be found in the cPanel fo your site.

Web stats Fantastico plug-in for WordPress installation, however we do not offer support for WordPress products.

PLEASE NOTE: We do not offer SSL certificates.

Yes, you will receive unlimited email accounts.

A dual portal allows you to edit two of the same websites from the same admin.

IMPORTANT NOTE: If you need each portal to have a separate domain then a dual portal will NOT work. We suggest you purchase 2 separate sites and not opt for the dual portal option.

Our sites support .flv, .mov and .wmv video formats. Because .flv is native to flash it plays inside the site with our built in player. 

Our newer sites support vimeo and youtube and animoto and any other video service that provides an HTML snippet for video embedding.

Yes, we can purchase a domain for you, if it's available. Our domain fee is $15.00 a year. 

Yes, if you own your domain then you can continue to use it. When you request to go live with your new BLU site, our hosting department will give you two name servers to give to your domain registrar! It's really that simple! 

Yes, you can add any of these on at checkout or in the future.

The main difference is the amount of buttons you can have on the main menu.  The $50.00 sites are just smaller websites (content wise)

Our websites do not allow you to modify the font within your admin. However, we would be happy to do this for you. Our fee is $20.00 per font change.

PLEASE NOTE:

1. You will be asked to send us the font in a .ttf or .otf format. The font will be applied to all text used within the site, this includes the navigation menu and section headers.
2. We do not recommend scripty or decorative fonts as they are not legible on a flash site. Additionally they tend to cause text shifting and misalignment.
3. Our flash websites support foreign characters in text sections only where the text editor is used. Unfortunately we can't support foreign languages for any other text elements due to font embedding issues.

No, at this time we do not offer custom design. 

Once your website is built out on our end, then we do not offer refunds or exchanges.

The flash code for our websites is proprietary, and is not available for any of our websites. 

First, we love your continued love for BLU! If you wish to upgrade your website with BLU, you will just order a site off of our website. At this time we offer no VIP rates due to our websites being sold at an unbelievable price!

Once you request to go live with your new site, our team will put your existing website by BLU in a temporary folder on your server. This allows you to use your current website at a future date.

At this time we offer a MINI BLOG. However, you can name a button on your NEW BLU site "blog" and externally link out to a 3rd party company.

1. Earcandydigital.com
2. Freeplaymusic.com
3. Truetoneproductions.com
4. Musicbakery.com
5. Brokenjoeyrecords.com
6. Triplescoopmusic.com

Our websites require .mp3 files

NOTE: iTUNES songs aren't .mp3 formatted, they are AAC.

We have 13 websites at this time that have HTML5 available.  10 of our websites have the HTML5 add-on. These mirror your flash site and allow your iPAD clients the ability to view your website.  We currently have two 100% HTML5 websites: Emmett and Bentley 

Avery and Aiden and Emanuel allow you to have video on the homepage. 

No, if you do not wish to use a particular section you can simply mark it invisible.

NOTE: a section you can't make invisible is the homepage

Yes, full screen sites will inevitably take longer to load because the images are larger. The larger the image or file size, the longer it takes to load. You have complete control of this, by optimizing your files by using the Save for Web feature in PhotoShop.

This is our best recommendation.Performance is dictated by the size of the images that are loaded onto the website. The computer and internet connection where a person is viewing the site will also have an effect.

1. Choose a website from our $50.00 or $100.00 section.
2. Once you choose a site, click the buy it button next to the site you wish. You will have the option to pay via credit card or Pay Pal.
3. Once your purchase is placed, your site will be delivered within 24 hours! Our hours of operation are Monday through Friday. If you place an order after 2:30 MST on Friday, your order will be delivered on Monday.
4. You can work on your website at your own pace, from any computer and any browser on the internet.
5. When you are ready to launch your new website by BLU, you will submit a request to go live and within 24 hours your site will be up and running. Our hours of operation are Monday through Friday. If you request to go live after 2:30 MST on Friday, you will be live on Monday.

NOTE: You have full control of editing your site, colors, photographs, music, logo, text, menu buttons, section titles and more! Once you request to go live, you will have the same control of editing your new website by BLU whether you host with BLU or another company!

Yes, if you look under our WEBSITE category and click on the HTML5 button - this lists all of the websites that we offer with HTML5 add-on's or that are built entirely in HTML5

We would be happy to do this for you.  We charge $60.00 for this service.