FAQS

a dose of really good answers! 

 

WHEN DOES MY HOSTING ACTUALLY START, IF I CHOOSE TO HOST WITH BLU?

If you choose to host with BLU, your hosting starts on the date you receive your website links from BLU. This means one year from that date, you will be billed the yearly $100.00 fee to host with BLU.

 

IF I CHOOSE TO HOST WITH BLU, WHAT DOES MY PACKAGE INCLUDE?

9 GIGS of webspace and unlimited bandwidth.

Unlimited email accounts and 5 parked domains and 5 add-on domains.

Our hosting accounts do support the installation of WordPress blogs. WordPress installation can be easily installed using the fantastico application which can be found in the cPanel fo your site.

PLEASE NOTE: We do not offer SSL certificates.

 

DO YOU OFFER PHONE SUPPORT

We provide unlimited support via email or live chat for all our customers.  Live chat is Monday through Friday from 9 am to 6 pm MST.  We do not offer telephone support. We do our best to respond to every email within just a few hours of receiving it. All of our emails are answered by a knowledgeable member of our staff and more often then not by the developers and designers of our product itself! 

 

BLUDOMAIN HOURS

BLUDOMAIN is open Monday through Friday. Our hours are 9 AM to 5 PM MST.

 

WHERE IS BLUDOMAIN LOCATED?

Denver, Colorado!

 

WHAT SITES HAVE VIDEO ON THE HOMEPAGE?

Avery and Aiden, Emanual and Flynn, Dylan, Mila Brae and Seth allow you to have video on the homepage. 

 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

Our websites are billed through PayPal. There are two options: you can use your PayPal account or if you do not have a PayPal account, you can pay via the credit card of your choice. If these two options do not work for you, then we do accept checks for emergency cases. 

 

WHEN CAN I EXPECT MY WEBSITE?

All purchases made before 2:30 PM MST, Monday through Friday will be delivered by 11:59 PM MST the same day. Purchases after 2:30 PM MST will be delivered the following day. 

 

WHAT IS THE DIFFERENCE BETWEEN A HOSTING COMPANY AND A DOMAIN REGISTRAR?

The hosting company provides space on its server for your website files, emails, FTP and more. The domain registrar is the company you bought your domain from. Our domain is bludomain.com! Some companies offer you both of these services. You need both of these services for your site to be live on the web.

 

DO YOU HAVE RECURRING FEES FOR YOUR TEMPLATES?

All of our templates are a one time fee.

If you choose to host elsewhere, our hosting elsewhere fee is a one time fee

If you choose to host with BLU, our hosting fee is an annual fee

If you buy a domain via BLU, your domain fee is an annual fee We have NO monthly fees

 

ARE THERE HOSTING COMPANIES THAT ARE NOT COMPATIBLE WITH YOUR PRODUCT?

Unfortunately, at this time Yahoo and Earthlink are not compatible with our product. 

 

IF I HOST WITH YOU DO I GET EMAIL ACCOUNTS?

Yes, you will receive unlimited email accounts.   If you subscribe to the mini websites we offer, you'll receive 1 email account. 

 

WHAT IS A DUAL PORTAL?

A dual portal allows you to edit two of the same websites from the same admin.

IMPORTANT NOTE: If you need each portal to have a separate domain then a dual portal will NOT work. We suggest you purchase 2 separate sites and not opt for the dual portal option.

 

I DON'T HAVE A DOMAIN, CAN YOU PURCHASE ONE FOR ME?

Yes, we can purchase a domain for you, if it's available. Our domain fee is $15.00 a year. 

 

I ALREADY HAVE A DOMAIN, CAN I CONTINUE TO USE IT?

Yes, if you own your domain then you can continue to use it. When you request to go live with your new BLU site, our hosting department will give you two name servers to give to your domain registrar! It's really that simple! 

 

CAN I ADD THE ADD-ONS AT A LATER TIME?

Yes, you can add any of these on at checkout or in the future.

 

IS YOUR ADMIN EASY TO USE?

Yes, our product is extremely easy to use, our admin will allow you to upload and edit your own photos, text, colors, video, music, navigation button names and much more!

 

DO YOU OFFER CUSTOM SITES?

No, at this time we do not offer custom design. 

 

DO YOU OFFER REFUNDS?

Once your website is built out on our end, then we do not offer refunds or exchanges.

 

IF I UPGRADE TO ANOTHER SITE WITH BLU, HOW SHOULD I DO THIS?

First, we love your continued love for BLU! If you wish to upgrade your website with BLU, you will just order a site off of our website. At this time we offer no VIP rates due to our websites being sold at an unbelievable price!

Once you request to go live with your new site, our team will put your existing website by BLU in a temporary folder on your server. This allows you to use your current website at a future date.

 

CAN YOU STILL EDIT YOUR SITE ONCE YOU GO LIVE?

Yes, once you go live you'll continue to edit your website via the same admin as you do now! You will never need BLU again!

 

ARE YOUR SITE COMPATIBLE ON MAC OR PC?

Yes, you can view and edit your website by BLU on a MAC or PC.

 

WHAT FORMAT DO I NEED TO UPLOAD MY MUSIC?

Our websites require .mp3 files

NOTE: iTUNES songs aren't .mp3 formatted, they are AAC.

 

HOW LONG DOES IT TAKE FOR MY SITE TO GO LIVE?

Monday through Friday you can request to take your website live. If you request this by 2:30 PM MST, your site will be live by 11:59 PM MST the same night!

 

WHAT STAT COMPANIES DO YOU RECOMMEND?

Google Analytics as they are free and offer a good product.

 

HOW MANY CLIENTS CAN YOU HAVE IN THE PROOFING SECTION AT ONE TIME?

We do not limit the number of clients you can have at one time. The only limitation would be the amount of webspace your hosting company provides you.

 

HOW MANY IMAGES CAN BE IN EACH PROOFING GALLERY?

We do not limit the number of images you can upload to the galleries, however for optimal performance, we recommend not uploading more than 200 - 250 images to a single gallery. It is best to split your clients into several galleries with fewer images in each.

 

DO I HAVE TO USE ALL OF THE SECTIONS ON YOUR WEBSITES?

No, if you do not wish to use a particular section you can simply mark it invisible.

NOTE: a section you can't make invisible is the homepage

 

HOW DO I PROTECT MY IMAGES FROM THEFT?

We have disabled the right click menu on our sites to prevent people from being able to steal them. However, there are still other 3rd party screen capture products available, which we have no way to protect against these products. The only way to protect your images from theft on the internet is to watermark them.

 

I JUST PURCHASED A SITE AND A DOMAIN FROM BLU, AND MY SITE IS ALREADY SHOWING AS LIVE?

When you register a NEW domain through us, it automatically gets configured to point to your site. This gives you a head-start with the search engines. If you do not want people to access the site you can just make the splash page links invisible. You can still view the site at yourdomain/index2.php. For example: bludomain.com/index2.php

 

I WANT A WEBSITE, HOW DO I GET STARTED?

  1. Choose a website.
  2. Once you choose a site, click the buy it button next to the site you wish. You will have the option to pay via credit card or Pay Pal.
  3. Once your purchase is placed, your site will be delivered within 24 hours! Purchases that are fully completed by 2:30 PM MST (Mon-Fri) will be delivered via email by 11:59 PM MST that same night (if you host elsewhere,

    it is considered completed when we have all of your hosting information from a questionnaire that we will send you). 

  4. You can work on your website at your own pace, from any computer and any browser on the internet.
  5. When you are ready to launch your new website by BLU, you will submit a request to go live and within 24 hours your site will be up and running. Our hours of operation are Monday through Friday. If you request to go live after 2:30 MST on Friday, you will be live on Monday.

NOTE: You have full control of editing your site, colors, photographs, music, logo, text, menu buttons, section titles and more! Once you request to go live, you will have the same control of editing your new website by BLU whether you host with BLU or another company!

 

WHAT IF I WISH TO MOVE MY SITE TO ANOTHER HOSTING PROVIDER IN THE FUTURE?

We would be happy to do this for you.  We charge $60.00 for this service.